Background

Delivering training and telephony solutions might seem a bit of a strange combination, but that is what TeleSpeak founder David Duffett likes doing best – delivering training or telephony solutions!

With a pedigree built over many years, David had always been involved in Training in the Telecoms sector – he was never sure whether he was more of a Telecoms Engineering guy (he is a Chartered Engineer) or a Trainer (he is a Qualified Trainer). In the end, he decided to build a business on the two things he enjoyed doing most.

Although TeleSpeak is founded on the skills and experience of David, a combination of many associates, contacts and TeleSpeak employees ensure that when a brief is accepted (be it a training contract or a telephony requirement) it’s successful delivery is assured.

Core Principles

TeleSpeak is all about first class experiences – whether that is as a participant on a scheduled or custom training course, or as a client for our telephony services, or as a customer of a client using one of our telephony solutions – your experience is key to our continued business.

We recognise that fact and begin each project with the goal of delivering an excellent experience to all involved.

We value honesty in others and bring honesty to our relationships – if we don’t think we can deliver a first class experience for you in meeting the requirements you have, we will convey that message quickly (maybe recommending others who can fulfil your need) in order to make the most efficient use of your time and our time.