TeleSpeak will be pleased to talk about providing you with the right level of technical support for your solution in order to meet your needs. We encourage most clients to get up to speed so they can become partially or possibly wholly self sufficient through knowledge sharing and training. It’s all about your choice of how much control you wish to take. This model has proved to be successful with solution deployments as there is always the option to use TeleSpeak as a back up – effectively 3rd line support – and much of this can be done via remote diagnostics or simply chatting through scenarios to help resolve queries.
Should your needs require some 1st or 2nd line technical support to help your IT or communications team, then this is also an option TeleSpeak can help with too. Our experience of this type of solution support is that this is often needed for limited time periods until a solution beds down or familiarity and confidence are achieved – usually after changes to either the solution or personnel.
We are open to having a no obligation discussion and our guarantee is that we’ll tell you honestly and quickly if we think we can help in your particular circumstance.